Geek Squad Consumer Complaints All Reviews

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Geek Squad Reviews

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  • Geek Squad Made Laptop Problems Worse

    Took my laptop in for help with a pop up problem a month ago. It wasn't too bad; just occasionally got some pop up tabs with ads that annoyed me but the content and frequency weren't too terrible overall. Regardless I didn't want to mess with stuff I wasn't sure about, and that includes dealing with viruses and stuff that my (Geeksquad-installed Webroot) antivirus software apparently didn't catch. Fast-forward a week later, I get my computer back to find things even WORSE. Pop ups now opened every minute or so instead of every 15-ish, the content was disgusting... More...
    (Repair Services)
    schaos's Picture   schaos    0 Comments   Comments
  • Defective cell phone sent for replacement under protection plan

    Lost the replacement phone due was sent to Verizon Warehouse vs Geek Squad warehouse due to misinformed by various customer service reps and was given wrong label. No way to retrieve phone and it was defective anyway yet got charged $265 for a non returned item. Spent over a month dealing with this and hours on the calls to customer service. I received at least 1/2 credit from Verizon Customer Relation but absolutely nothing from Geek Squad I think this is awful. They do not care about their customer only the money they get. I cancelled protection plan and will never sit foot in a Best... More...
    (Mobile Phones)
    djklemme57's Picture   djklemme57    0 Comments   Comments
  • Cell Phone Insurance Scam

    I was verbally convinced by a salesman to sign up for AGI Geek Squad Protection, assured that this insurance would cover ANY kind of damage to my cell phone, except water damage. This was a SCAM. The fine print covers electronic problems only. My only concern was dropping my phone, which is why the salesman pushed the lie that this insurance would cover a cracked screen. When my screen eventually did crack I found out the truth. The next person I talked to admitted that the first had scammed me, but also told me the insurance couldn't be canceled until the three-year contract was up. I... More...
    scamalert's Picture   scamalert    0 Comments   Comments

    I took a computer in for GeekSquad to get the data off the hard drive. They said it was $160 but I got a free 500 Gb hard drive they would put the data on. They had my computer for a week and could not do the work. I had to pay in advance, so when I picked it up I wanted a refund. They refunded $99, not $160. They told me the hard drive was mine to keep. I asked if I could have brought in my own hard drive and paid less than $160 (if they had been able to do the work). They said YES. I was PISSED. I told them I didn't need the hard drive and would Ihave brought my own, except that they... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Kevin1010's Picture   Kevin1010    0 Comments   Comments
  • Apple Valley MN Best Buy Geek Squad

    All I can say is after tonight I cannot stand best buy and I am ashamed to say I bought a sprint phone through them and will have to deal with them for the next two years. I went in tonight to exchange my phone because I dropped it and it doesn't power on or charge. Nothing else is wrong. It looks perfect. No damage to anything besides normal wear and tare. Always had a screen protector on it always been in my case. the guy who typed in the cp about what was wrong clicked the box that said the screen was cracked. I didn't think it mattered I did wonder why? but I ended up... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    joneslynn9468's Picture   joneslynn9468    0 Comments   Comments
  • best buy geek squad consumer complaints

    Best Buy allows the geek squad to lie and steal money from the best buy elite customers by allowing them to lie and say they guarantee to fix their electronics. Charged $205. and nothing had changed. My sisters laptop is exactly the same as it was when she took it to them for repair. Now best buy only wants to give back $130. as an Instore credit and keep $75. Saying its a Fee for the work the geek squad said they done to this laptop, in fact nothing was done to it. If best buys wants crooks working for them they will be out of business because, I and a lot of people I've taked to are... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    KyAquarius's Picture   KyAquarius    1 Comments   Comments
  • HP Pavilion Laptop

    I bought this laptop not even a year ago. I have only used it four times and it had a bunch of Viruses, Spyware, and Malware on it, downloaded apps that I never approved, etc. Anyways I brought it in, told them everything, they said yep we'll fix it for you. They called, I went in paid $289.00 for it!, then they said YOU downloaded all of that. Even thought I didn't download anything, anyways I got home, turned it on and then used it for 1 minute yes 60 seconds. Then all the ads and malware crap was back on it, well I definitely didn't download anything!, and Obviously Geek... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    dash7105's Picture   dash7105    0 Comments   Comments
  • Mobile Phone Insurance

    We went to Best Buy to purchase phones via Verizon carrier and while there the csr sold us on the Geek Squad insurance. Since my teenage daughter was getting such an expensive phone she needed the best insurance is what she said. She said verbatim, no matter what happens to the phone, lost, stolen, run over by a car you are covered minus the deductible. Unfortunately, a not so nice person stole my daughters phone last night and when we called to have the phone replaced the geek squad informed me they do not replace lost/stolen phones. It was like i was punched in the gut. My teenage... More...
    (Mobile Phones)
    aimeemark's Picture   aimeemark    0 Comments   Comments
  • continuing to charge monthly fee despite canceling

    After carrying the protection plan for a few months, I had called to request canceling the monthly renewal back in Jan. 2013 and was verbally told it would be cancelled. Despite that - my card has continued to be charged for the last 18 months!!! I called again in June, 2014, to again insist on canceling and to insist this time getting confirmation in writing. They gave me a reference number (since they cannot send out an email confirmation) - it should be cancelled now. However, they deny there was any previous request received and refuse to refund prior payments. More...
    (Mobile Phones)
    mprentice's Picture   mprentice    2 Comments   Comments
  • Geek Squad Best Buy Deception

    I brought my "covered" desktop in to the Best Buy in Niles, IL, yesterday. The Geek Squad representative told me that the repair was not covered, and it would cost me $200 to remove the virus. There is nothing in any email or renewal notice that I've received from Geek Squad to indicate that the repair is not covered, and everything I've received suggests that it is. After much aggravation, the bottom line is that Best Buy doesn't want my business anymore. I've purchased several computers at Best Buy, many phones, many many accessories, etc. But this experience... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • dryer repair

    I have a 5 year old dryer that I purchased from Best Buy and did purchase a warranty. Now that the warranty has run out I have had to pay for my dryer to be fixed multiple times and have not been able to purchase a new warranty. My dryer was fixed 40 days ago and is broken again and I would have to pay for it all over again because the service is only guaranteed for thirty days even though I am having the same problem. If you need appliance repair I would not recommend Geek Squad, not at all. My experience has been very poor. More...
    (Repair Services)
  • Geek Squad Annual Contract

    request is uncomplicated and straight forward. I want confirmation that I paid $99.99 for the annual renewal of Geek Squad household computer protection program. And I want the paid for renewal contract. After hours and hours on the phone being transferred and put on hold, and sending emails that were ignored, I was told that the computer system sends a confirmation of monies paid and the renewal contract three days after the order has been placed. We never received any correspondence to verify the purchase or the contract. At my determined request, the last CSR Jake, transferred me... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    marheart's Picture   marheart    0 Comments   Comments
  • Best Buy/Geek Squad Inver Grove Heights, MN - bad cell phone

    Purchased a brand new Motorola Razor M phone on a Verizon plan from Best Buy located in Inver Grove Heights MN a few months back. At time of purchase I was badgered (like countless others) into purchasing a "Geek Squad" service protection plan at a cost of 170.00 which the salesperson CLEARLY indicated included free immediate replacement should there be a problem... I figured ok - as I use this for business.. A few months after purchase the SD card reader failed and the phone has literally no storage capacity left.. Simply taking a picture would lock up the phone and render it... More...
    (Mobile Phones)
    Harry7139's Picture   Harry7139    0 Comments   Comments
  • Blue Screen Of Death ripoff

    I bought a computer from the Ft. Lauderdale Best Buy (2829 N. Federal Highway, Ft. Lauderdale, FL) on 08/16/121, and everything was fine until a couple of months ago...I started getting the Blue Screen of yesterday I brought it in the store mentioned above to get it fixed. I told the Geek Squad guy what was wrong... he said it would be $129 to fix it... I left the store with a service ticket that only mentioned a re-install of my OS, with no mention of the BSOD issue... Several hours later, I was called and told it was ready, so I picked it up and brought it home... within the... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • Best Buy...55" TV wont turn on

    I bought a 55" HDTV in January of 2013 at BEST Buy in Findlay, OH , also bought the 2 year service warrany through geek squad. On Aug 8th I called Best Buy in Findlay, OH, and told them I lost all my receipts and they looked it up for me and gave me the phone # to call for repairs. I called the # and on Mon. August 12 an older gentlemen in a black Tahoe pulled up (I expected a Geek Squad vehicle). He only was in my house for @ 2 min and said he needed to take my TV for service..which would be in Fort Wayne IN!!! He told me he needed help carrying the TV to his vehicle. He then told me... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Jenn2213's Picture   Jenn2213    0 Comments   Comments
  • Notebook computer fan stopped working

    I brought my HP DV7 notebook pc into geek squad to have the fan motor replaced as it stopped running and was over heating, I powered the notebook on to show the clerk at bestbuy in Marysville, Wa. that is was working and booting into windows and there were no problems with the operating system and showed him the fan was not blowing, I asked him to note this for the tech who would be replacing it. After they sent it to the geek squad main repair place I received a call with an estimate of 335.00 and they said the cpu was bad and they needed to replace the cpu and entire cooling system...... More...
    (Repair Services)
    RandyTurner's Picture   RandyTurner    0 Comments   Comments
  • Geeksquad destroyed my laptop

    I had taken my laptop in to get the screen replaced, I gave them a screen I bought that's had made sure was for my laptop model, took them a few days to fix it and when I got it the hard drive was dead, the screen wasn't placed right and is slightly loose, and it flickers constantly, there's a screw missing from the case. I took it back a few days later and they said they couldn't do anything about it. About 2 months after that I powered up the laptop, the screen flashed really bright and a long crack appeared on it. Laptop is an hp g71 449w More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    282313's Picture   282313    0 Comments   Comments
  • samsung washing machine

    We bought an extended warranty for our samsung washing machine. It stopped working last week. I called best buy to schedule a repair. A service technician came the next day (yeah). After an hour or so, he told me that some parts needed to be ordered and they would take 7-10 days to receive. I was horrified in this day and age for parts to take this long. I called Best Buy Geek Squad as soon as this third party service company left and was told they would follow up on it for me and see if they could expedite and overnight the parts once the technictian inputted the info in the system.... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    cleow33's Picture   cleow33    0 Comments   Comments
  • Lap top repair done

    After reading several blogs from others about Best Buy and then my daughters experiance it appears to me that the Warranty and service that sound so good at the time of purchase is not worth the paper it is written on. Our replacement computer was purchsed at Costco this time which is honorable and we got a second year manufacture warranty included free. It isn't internet sales hurting Best Buy it is their deceptive treatment of loyal customers. I look forward to seeing your going out of business notice Mark K. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    mkjoness's Picture   mkjoness    2 Comments   Comments
  • Best Buys/ Geek Squad did me wrong!!

    I bought a $1700 gateway less then 3 years it wouldn't turn on.. I took to Best Buy my warranty expired, not a problem I didn't buy extended warranty coverage. Geek Squad took a look at it 30 min later said my mother board was fried. There was no repair he could do on it , it was un repairable. I couldn't go home without a computer & it wasn't best buys fought but Gateway I was thinking. So we bought a new system & the follow day I took the gateway to a little repair shop & it works just perfect and cost $0 for then to tell me that. The mail power button had... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    lorettabax's Picture   lorettabax    1 Comments   Comments
  • Refrigerator stop Freezing makingb loud noise

    Every since 9/22/12 I have been calling Geek Squad to get an appointment to get my refrigerator fixed because the freezer part stop freezing and the frigerator has been making a loud noise. I had to go out and rent a frigerator becaiuse Geel squad has hung up on me every since last Sunday I also tried doing it online and it has been saying they are having temporary difficulty to try again later I nhave a baby at home this is not right that is the purpose of us putting warrenty on our refrigerator this is awful customer service I have been transferred to sevral differenr people each day I... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    mhross1123's Picture   mhross1123    0 Comments   Comments
  • Sony SXRD no picture

    2400$ Sony 60 " SXRD picture went blank 8 days ago. I checked bulb, ok. Sound still on, clueless. Looked at bulb, ok, clueless, scheduled geek squad appt..Tech came in home, didnt take off shoes. Took out bulb no error message, "must be Q box- at least $800, not worth repairing, I can take it away and scrap it for you." Went to van with CC -$150, i unplug remove wires, 1 last check...plug back in AOK picture.....Will never use geek squad again, ALWAYS UNPLUG IT & PLUG IT BACK IN AGAIN DUHH! Probably caused by a power sag causing an autoprotect function due to the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    SonySXRD's Picture   SonySXRD    0 Comments   Comments
  • NEVER AGAIN on 24X7 service plan!

    What a RIP OFF!! I had someone call me this morning to get my Dell laptop repaired by the Geek Squad, with purchasing a 1 year 24X7 service plan for $199.99. I was told that if I have to take it into the store for repair, the most time it would be was 2-3 days, but mostly they will look at it right then. I took it to the store, the Jose, the tech, asked what was wrong with it. Then he said that it was probably the hard drive, and I'd have to pay for it, because that wasn't covered under my plan. I told him thanks, but I was going to buy a new laptop. I came home and call for a... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    ptutko's Picture   ptutko    0 Comments   Comments
  • Horrible, taking Forever

    I took my 4yr old HP laptop to Geek Squad at Best Buy, because my LCD screen went dead. I had the warranty on it, so they said it would take about 2weeks to ship it, get it fixed, and ship it back. I also paid $99 for the back-up cds just in case anything happened. When I finally picked up my laptop, and took it home; it turned on, but after I typed in my password, it would just keep loading and loading. I took it back in a few days later because of not having time to do it earlier. They ended up telling me they would have to do tests on it, and said I would need to purchase more backup cds... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    BlackRose6's Picture   BlackRose6    2 Comments   Comments
  • Never again!

    Terrible. Horrible. Stupid. I gave them my 2tb hard drive to restore 500gd data on it. I told them that I DO can acces the data, but I just didn’t have enough memory on my laptop to run the process of restoration with GetDataback. The damage wasn’t serious, just some little virus. Today I received back my hard drive and it looks like it went trough a war, like they were playing baseball with it. I asked “Why did you do that?”. They told me that it was impossible to restore the data without physically breaking the hard drive. They charged me $ 400. Look, I’m not... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    WildSquash's Picture   WildSquash    0 Comments   Comments
  • Dont waste your time!

    I went to best buy to have my computer upgrade, I would like the stress the fact that my computer wasn in perfect working condition before I went then. I bought a new graphics card and PSU (power supply unit) and since I don't usually do my own computer work I thought I'd have geek squad do it. $50 each part to install and 30 dollars for a cleaning to the inside, the guy kept trying to get me to buy the $199 plan, which I didn't want to do, he goes to the back says there are bugs in my computer and that if I didn't get the plan they couldn't service my computer,... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    lilbandit11's Picture   lilbandit11    0 Comments   Comments
  • Horrible Service !!! RIP OFF

    i have now been dissconnected after trying to be resonable and have my computer fixed and then pay for the value exceeding the amount of my computer! I have been more than resonable with my patience and time and if my computer is not fixed from this moment on and the warranty is not held to the terms stated in the contract (i.e. they want to replace a computer that is no longer in production ) and i was more than willing to pay for my computer to be fixed for the exceeding amount of the computer (895.14). After being dissrespected and given the run around and having my problem not fixed at... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    joanmaloney's Picture   joanmaloney    1 Comments   Comments
  • Want My Phone Back

    If i could i would rate no stars I got the black tie for my cell phone and was sold on the idea if i were to do damn near anything to my phone it would get replaced you know like if you were to get the phone company’s plan only without worrying if the phone got wet. well found out that if the phone breaks they send it for 30 days and charge me 50 dolllars a month for a (loaner phone) note the loner phone is refundable thats why its a month return it and check it out every 30 days. they can not tell me where my phone is or what is going on with it so as of now my smartphone is gone and... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    jjrod8607's Picture   jjrod8607    5 Comments   Comments
  • Hard drive laptop

    I took my laptop to geek squad to remove a virus and back up my data to an external hard drive. I asked the young girl at the counter if I needed to purchase a hard drive, but she told me not to worry and then wrote down that she could no see any problems. She also told me I should get my laptop back by the end of week or maybe up to 2 weeks. After 2 1/2 weeks, I get a phone call asking if I would buy an external hard drive to make the data back up easier and they would use less disks. (Again, I asked for this at drop off). A week later, I got fed up with the wait and went to pick up the... More...
    (Repair Services)
    peaches311's Picture   peaches311    0 Comments   Comments

    THE WORST SERVICE EVER!!!!! had bout a tv from best buy and had NERD squad install it…gave me a time from 8-12 in the morning..they showed up at 230PM..with the excuse that the address on the paperwork was for a managers MOTHER-IN-LAWS house…and they didnt have my phone number to even call me. you think they would have had the intellegence to call best buy before the 12 pm deadline..NOPE.. i called litterally 15 times sunday morning..never got thru..sat on hold half hours at a time ..and had to listen to that HORRIBLE country music! THEN they call me this morning for a... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    pissed333offf's Picture   pissed333offf    0 Comments   Comments
  • Scam, Don't Waste Your Time!

    I was in need of repair for both my washer and dryer. Scheduled an appointment with Geek Squad for 10 days later. I knew what was wrong and knew the exact parts that were needed. I gave the info to the scheduler, including part numbers. I was quoted pricing for both the trip charge and the parts. They promised to bring them along. Eight days later, I received a phone call saying they had to reschedule my appointment as all the techs were in a training session. (Why didn't they know this ahead of time???) I rescheduled and also confirmed that they had the parts we discussed.... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    cnswift's Picture   cnswift    0 Comments   Comments
  • Office Support Plan

    Purchased Office Support Plan ove the phone. Requested House call. Was rerouted thru several Depts but finally was disconnected when I reached Best Buy Acct/ Billing. Attempted to return to that Dept, but NEVER got a person who would do that action. I finally contacted AMEX and refused to pay the bill.. Best Buy has never called me nor offered an explanation How I was lost or how they might KEEP my business. Ohh, by the way.Best Buy LOst $125 initial fees, plubs $$500 annual payments I was willing to Pay. they clearly dont Clearly Don't Care a More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    cleveland's Picture   cleveland    0 Comments   Comments
  • What a hassel!

    Ok first of all I was so happy when I got my new tv from my parents for Xmas. But 6 months later, we have a problem, I call Geek squad and the first thing they say sorry for your problem let me transfer you. Ok I fine, but then they get me this guy that asks all my info, and that I received it as a gift from my parents mind you I give them my house and everything number and he never says a thing, then about 10 minutes he tells me my name isn't on the owner receipt, so I said I told you my parents got it for me as a gift , by chance does it say my dad's name, he says ok, ya thats... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    cokedrinker's Picture   cokedrinker    0 Comments   Comments
  • Horrible warranty review

    Paid over $160.00 for an extended warranty for a LCD, trying to get an appointment for 1 week (and my TV does not work at all), so when I finally get one on a wednesday and I called the night before they said they could not make it because they did not have the piece so they "gave" me an appointment on a sunny saturday from 7 to 9AM, I waited like a stupid and they never show up so I called and they said I never had an appointment,and here we go again, no customer service you can speak to anybody all they say is I am sorry there was a mistake but there is nothing I can do, and now... More...
    (Repair Services)
    karinanyusa's Picture   karinanyusa    0 Comments   Comments
  • Bestbuy geek squad

    I bought a flat screen from best but and they sold me geek squad insurance ,and after 8 months i still was waiting for geek squad to come and fix it from day one they even emailed me and asked me about there service and no one has even took the time to get back to me .There was 3 appointments set up ,i took off work and waited all 3 times for a no show ,no call no nothing ,so i went to best buy,and they were very nice and called from there for me ,once more a date was set up ,only for a no show no call,i canceled the insurance and told best buy i was going to bring the flat screen back... More...
    mlr1954's Picture   mlr1954    0 Comments   Comments
  • I am concerned ethically...

    So I had Geek Squad for my desktop computer which was purchased at Best Buy. The first few times I had problems, they fixed it no problem. I originally purchased the computer with one terabyte of storage -- two drives, 500 gb each. I brought the comp in to have something fixed. They said they had to ship out the computer to somewhere else for repairs. My computer was mailed back to be -- ONE DRIVE MISSING. I now only had 500 gb of storage. Geek Squad refused to do anything about it. They also asked for my OS disk, which I provided. They sent back the disk with a different sleeve than I... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    wisoc003's Picture   wisoc003    0 Comments   Comments
  • bestbuy Lg TV repair

    Best Buy Geek Squad in Grand Forks North Dakota are the most stupid and clueless people I ever met in my whole life. I bought an LG TV a year ago from Best Buy, stopped working 4 months later and for the next 7 months I had to endure the worst repair service in the history of TVs from the so called Geek Squad. They don't know what they are doing. I finally sent my TV to LG and got repaired in less than 10 days. The TV is working great now. More...
    (Repair Services)
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