Geek Squad Consumer Complaints All Reviews

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Geek Squad Reviews

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  • "Cheat Squad' not Geek Squad

    %u201CCheat Squad%u201D would be a more appropriate company name. Seems the company%u2019s business model to %u201Csell the $200 protection plan%u201D and don%u2019t worry about the fall out if your skill set is subpar for making in house repairs%u2026. A simple task of installing a new hard drive on the HP laptop left for repair resulted in four missing screws on the underside. Plus the keyboard was not intact (hard to guess what spare parts may have ended up on the work table) and eight keys on the keyboard would not function. Upon return to the store to report the condition I was told... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    jameskingsley's Picture   jameskingsley    0 Comments   Comments
  • Geek Squad Reviews - read the reviews before you get scammed too.

    Be wary of these Big Box stores and their "computer repair" technicians. I%u2019ve experiencing nothing short of anguish and egregious amount of errors and mistakes on their part. Most recently, I took a computer in to have it looked at for errors upon start up. It appeared that there might be a bug or something causing some startup problems. My computer is used mostly for business, and has up-to-date virus protection installed. I have however, gotten infections in the past. My line of work requires a lot of internet research so I might be predisposed to certain types of... More...
    (Repair Services)
  • Don't

    I bought the Best Buy extended warranty with Geek Squad repair for my Whirlpool dishwasher and the dishwasher broke about 2 months ago. Their 'technicians' need to visit each time to 'evaluate' the repair, and then return to perform the service. It appears that they randomly pick the most likely parts that need repair and replace them. In the process of three (plus 3 evaluations) visits, they failed to repair the dishwasher, but managed to leave the water line reattached poorly, soak the underlayment in the kitchen, and left the drain hose without the air-gap loop so... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    pshedleski's Picture   pshedleski    0 Comments   Comments


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