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Geek Squad Complaint - Alienware - diagnostics
Geek Squad Complaint

Geek Squad Complaint


Alienware - diagnostics

geek squad took my alienware laptop in to do a diagnostic on it they then called said they could not even work on my computer and said it was a motherboard problem i took it elsewhere and it was not a motherboard problem at all it was a corrupted harddrive. My problem with geek squad is why did you charge me 79.00 if you by law cant fix my computer or even diagnose it correctly wouldnt the time to tell me you could not even fix it be before the diagnostic. i find this a very sloppy run business and will encourage anyone who ask me to not go to your company why would any body come to your company if you can not let them know ahead of time that they are just giving you 79.00 for nothing you misdiagnose and still cant by law work on it tell the consumer first this is so shady.

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genesisfan says: (9 years ago)
I had the same thing happen to me with them also. (in Frankln, TN). Took in my Dell & they said the motherboard was dead. I called Dell & they walked me through how to get it running again. Had to be wiped clean, but was very much still in working order. I think Geek Squad just didn't know how to fix it so they lied (or didn't even look at it at all) but still charged me $60.

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