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Geek Squad Complaint - Alternative - Computer Repair
Geek Squad Complaint

Geek Squad Complaint


Alternative - Computer Repair

Last week my computer stopped working as it should so I took it to Best Buy. The Geek Squad representative that i delivered it to told me they would notify me when the diagnosed the problem. Almost a week passed when I called to "check up" on their progress when I was told they hadn't found the source of the issue yet. A bit frustrated I asked what they'd been doing with my computer this whole time. He replied it was waiting on a shelf for the next available technician. Upon hearing this I decided to do some research on their service. Much to my dismay I found endless amounts of complaints. And tons of recommendations as alternatives such as secure remote support. I picked up my computer after another week. So total it took them two weeks to accomplish what seems could have been handled within a few hours.

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surfnturf62 says: (8 years ago)
I have had geek squad to my home twice and they did a good job. I would not have left my computer at the store. Once they have it there is never a rush with tech's .

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