Geek Squad Complaint

Geek Squad Complaint


Apple Valley MN Best Buy Geek Squad - Smart Phone

All I can say is after tonight I cannot stand best buy and I am ashamed to say I bought a sprint phone through them and will have to deal with them for the next two years. I went in tonight to exchange my phone because I dropped it and it doesn't power on or charge. Nothing else is wrong. It looks perfect. No damage to anything besides normal wear and tare. Always had a screen protector on it always been in my case. the guy who typed in the cp about what was wrong clicked the box that said the screen was cracked. I didn't think it mattered I did wonder why? but I ended up receiving a 160 dollar "service fee" I called customer service wondering why and they said it was because my screen is cracked. IT IS NOT IT LOOKS PERFECT.The customer service rep told me to have them fix what they had said. I don't know if they just wanted to make extra money off me or what but I'm, furious about this TERRIBLE SERVICE.

Share This Review:


Is this your Business? Claim Your Business Free and reply to this customer


Post a reply for this review COMMENT
WRITE to Geek Squad
SUBMIT a ticket
for Geek Squad
WATCH videos
for Geek Squad
More Geek Squad Reviews and Complaints MORE reviews and complaints
for Geek Squad


Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation



login with Facebook and share your reviews

More Geek Squad reviews


Similar reviews



Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team