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Geek Squad Complaint - Apple Valley MN Best Buy Geek Squad - Smart Phone
Geek Squad Complaint

Geek Squad Complaint

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Apple Valley MN Best Buy Geek Squad - Smart Phone


All I can say is after tonight I cannot stand best buy and I am ashamed to say I bought a sprint phone through them and will have to deal with them for the next two years. I went in tonight to exchange my phone because I dropped it and it doesn't power on or charge. Nothing else is wrong. It looks perfect. No damage to anything besides normal wear and tare. Always had a screen protector on it always been in my case. the guy who typed in the cp about what was wrong clicked the box that said the screen was cracked. I didn't think it mattered I did wonder why? but I ended up receiving a 160 dollar "service fee" I called customer service wondering why and they said it was because my screen is cracked. IT IS NOT IT LOOKS PERFECT.The customer service rep told me to have them fix what they had said. I don't know if they just wanted to make extra money off me or what but I'm, furious about this TERRIBLE SERVICE.


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