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Geek Squad Complaint - BAD customer Service - PC repair
Geek Squad Complaint

Geek Squad Complaint

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BAD customer Service - PC repair


On November 12th,2009 I brought my laptop to the Geek Squad @ Best Buy in Holmdel, NJ for repair. Today, December 13th, 2009 I still do not have my HP Pavilion laptop. I depend on this notebook to run my small business and this is a huge hardship for me. Geek Squad, obviously, is mismanaging its customer service. MY MAJOR COMPLAINT: No one at the store is being proactive, or showing the slightest bit of initiative in helping me get my laptop back,fixed.

I originally had a blue screen of death problem. (November 12th visit) They kept my computer for 10 days and returned it-- not fixed.I promptly brought it back and now one thing after another, and I still do NOT have my laptop. On Decmber 6th, 2009 they "sent it out."

I called again today and was told my computer is scheduled for return on December 23, 2009....WHAT??? The fact is I brought my laptop in on November 12th and since then I have had no use of it--why should it take 6 weeks to fix a laptop????


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