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Geek Squad Complaint - Buyer Beware - virus removal
Geek Squad Complaint

Geek Squad Complaint


Buyer Beware - virus removal

I can't begin to express how awful my experience with Geek Squad by Best Buy has been. I hired them to remove a virus from my home computer. I should have known this would be a terrible experience when 10 minutes after the scheduled window of time, when I called to inquire about the exact time the associate would arrive, I was told "Sorry they called in sick, you'll need to reschedule". What?!?? They had no back up scheduled and I had already taken the morning off of work. They finally agreed to send someone to my home later in the evening, after much complaining on my part. The technician was nice enough and removed the virus, my computer booted up fine and seemed to be working. However, when I later tried to go into Microsoft Office, it was not working! Upon calling and informing Geek Squad, they told me they did what they were contracted to do (remove the virus) and aren't liable for the Office issue! What? I'm out 300+ dollars and the computer doesn't even work like it should. I would seriously consider an alternate route vs. Geek Squad for any and all computer issues.

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GeekSquadOnline says: (9 years ago)
Our company has a thirty day warranty on work such as this and we will be happy to handle this properly. Please contact us at 1-800-433-5778 and ask to speak with a lead. We hope to resolve this situation as quickly as possible.

dwilliamsross says: (9 years ago)
I bought a computer from Best Buy and took out a warranty with Geek Squad in which they promised me the world. Only to find out that Geek Squad would change their warranty language when I needed repairs. I spoke to everyone I could think of at Best Buy from in store to Supervisor's and they were adamant about me paying to fix something that they said was just a computer gliche. Needless to say I will not buy from Best Buy ever again and will tell others about Geek Squad lies.

dwilliamsross says: (9 years ago)
I bought a computer from Best Buy and bought warranty with Geek Squad. Took it to get repaired and they sure did give me the run around. To put it bluntly, i will never buy anything from Best Buy against and never use Geek Squard. They are not honest.

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