Geek Squad Complaint

Geek Squad Complaint

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Cell Phone Insurance Scam - AGI Geek Squad Protection


I was verbally convinced by a salesman to sign up for AGI Geek Squad Protection, assured that this insurance would cover ANY kind of damage to my cell phone, except water damage. This was a SCAM. The fine print covers electronic problems only. My only concern was dropping my phone, which is why the salesman pushed the lie that this insurance would cover a cracked screen. When my screen eventually did crack I found out the truth. The next person I talked to admitted that the first had scammed me, but also told me the insurance couldn't be canceled until the three-year contract was up. I challenged this a few months after I bought a new phone, realizing that there might be a chance the insurance was no longer valid since the phone it covered was gone. Nope. Still have to wait until the three-year contract is up. I have been promised over the phone that the automatic charges to my credit card will end after August this year. Even though I am paying for NOTHING, I've decided it's less stressful to wait four months and call it my punishment for being gullible. I will not deal with this company anymore. If they've lied to me again I will find a way to block any further payments without trying to reason with them. I urge anyone else who has trouble standing up to salesman or fighting their way out of bad deals to follow this simple rule: get written assurance that a supposedly worthwhile service can be canceled ANYTIME. According to AGI Geeksquad Protect, I missed two narrow windows of opportunity in which I could have canceled. When a service is no longer necessary, there should always be a way to cancel. DO NOT sign contracts with AGI Geeksquad Protect or any other scam that won't let you out.


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