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Geek Squad Complaint - Computer - diagnostic, repair, norton360 install, optimize for performance
Geek Squad Complaint

Geek Squad Complaint

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Computer - diagnostic, repair, norton360 install, optimize for performance


2 weeks ago i took my desktop to geek squad to be fixed. bad video card, they said that they would fix and call me with in 24-48 hours from that day to let me know it was fix. four days later we called, "O" Yes it is ready for your pick up. okay no big deal by the way i'm going to drop off my laptop to be fix too when i pick up my desktop. after dropoff/pick of of the two computers i get my desktop home plug it in and the video card is working great, lovely picture! BUT no, absolutely no icons, startup buttons, or even a curser! nothing!! So i called them and they said that we could bring it back up and they would be more than happy to look at it agian and diagnose any other problems it may have!!! mind you this computer worked like a top before the video card went out but know it suddenly has more issues no thank you not at this time. meanwhile, another 4 days go by and still no word on my laptop that they informed me the day i dropped it all that i could wait on it because it would be done in 1 1/2 hours. I call them on day 5, yep you guessed it, it was ready. i took this one up because it had alot of stuff on it making it slow, extremely slow and to install MY norton 360 (that i already purchased two months earlier for all my computers) and to optimize the performance. i got it home started it up and after waiting 5 minutes to just get to the start page i grabbed my timer. 6 minutes and 39 sec. later OMG!!! my internet page was going!! but wait my norton was not on so i shut it down and slicked on the norton icon and guess what my cumputer froze up!! lovely!!! after restarting the computer and 14 minutes later i click on the norton agian and it won't open! won't run! i give up! being that it is 10:30 at night i called the next day. and of course bring it back up and we will fix what ever is wrong(just don't forget your wallet). What about doing what you where supost to do in the first place that i already paid for!! so in two weeks, two computers, $200.00 plus dollars and still no working computers! geek squad is no better that than my 5 year old at fixing computers!!


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Comments


audryj19 says: (9 years ago)
 0
The more reviews I read the less alone I feel with my experience with the Geek Squad.
Took my Toshiba Laptop in to have a virus removed and they were all smiles, very friendly.
I felt confident with my decision to take it to these guys seeing as they're such a big name and I figured they'd know what they were doing.

Nearly a week, and $260.00 later, I get my laptop back.
STILL with the virus.
I was irate and shocked that this could even happen!

As I began reading reviews online, I found the site www.SecureRemoteSupport.com and they were sympathetic with my and assured me my computer, and my money were safe in their hands. My computer was fixed within hours. These guys have earned my business for here on out.



pff2008 says: (9 years ago)
 0
AMAZING! I POSTED MY COMPLAINT ONE DAY AGO, GEEKSQUAD ONLINE RESPONDED 12 HOURS AFTER MY COMPLAINT WITH A POSTING DATED 6 DAYS BEFORE MY COMPLAIN. HUMMM...... THIS TELLS ME THAT YOU WORK HARDER ON SCANNING THE INTERNET LOOKING FOR THE POSTS THAT YOU KNOW ARE GOING TO BE THERE DUE TO ALL THE SCREW UPS THAT YOUR GEEKS MAKE. MAYBE YOU SHOULD PUT THIS EFFORT INTO ACTUALLY FIXING A COMPUTER THAN MAKING EXCUSES FOR NOT FIXING THEM. AND YOU KNOW VERY WELL THERE WAS ABSOLUTELY NO DAMAGE TO MY COMPUTER YOU JUST SIMPLY DID NOT DO YOUR JOB. IF YOU CAN NOT FIX IT THEN JUST TELL THE CONSUMER INSTEAD OF MISLEADING THEM, TAKING THEIR MONEY AND THEN THEY ARE UPSET WHEN THEY GET HOME AND THE COMPUTER IS NO BETTER THAN IT WAS BEFORE YOU "FIXED" IT.



GeekSquadOnline says: (9 years ago)
 0
We apologize that you've had such a negative experience. Our company has a 30 day warranty on all services performed and you are well within that time frame. We are absolutely willing to help out and look forward to making things right for you.






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