Geek Squad Complaint

Geek Squad Complaint

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GEEKSQUAD SCAMMED ME!!


I took a computer in for GeekSquad to get the data off the hard drive. They said it was $160 but I got a free 500 Gb hard drive they would put the data on. They had my computer for a week and could not do the work. I had to pay in advance, so when I picked it up I wanted a refund. They refunded $99, not $160. They told me the hard drive was mine to keep. I asked if I could have brought in my own hard drive and paid less than $160 (if they had been able to do the work). They said YES. I was PISSED. I told them I didn't need the hard drive and would Ihave brought my own, except that they told me it was free anyway.

If they had been able to do the work I would never of known I was ripped off. I demanded a refund for the hard drive too. They did it, but only because I was furious.

THEY LIED TO ME!

On top of that, they told me why they couldn't transfer the info....and every reason was something they knew when I dropped the computer off!

On top of that, they send emails continually with a phone number for status updates. But when I called that number a guy took 10 mins checking 2 databases and could not give me a current status. He said they have minimal info and I had to call the store for details, like did they resolve the problems and were they going to be able to do the work. So why send me a number for status updates when they refer me to the store???

I called the store and no one could speak to me. They took my name and number and said someone could call within an hour. NO ONE EVER CALLED....EVER.

Worst shopping experience in years! DON'T GO TO GEEKSQUAD!!


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