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Geek Squad Complaint - Geek Squad Alternative - virus removal
Geek Squad Complaint

Geek Squad Complaint

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Geek Squad Alternative - virus removal


My name is Catherine Herbert and I don't know much about computers. At some point in the last month I believe my computer became infected with a virus. It was making my internet run very slow and I was unable to email my grandson away in Iraq. This being my only way to communicate with him I became very distressed. I wasn't confident enough to be able to attempt to fix it myself. Besides I hear hammers and computers don't go well together. :) I got in touch with the local geek squad and dropped my machine off. For $199.99 and three days of work they said they would have it up and running better than ever! This didn’t go down like the nice gentleman wearing black trousers had promised. 7 Business days later, I still had a broken computer and a quote for $449 to remove viruses, fix the hard drive and install antivirus software. Not happy with this price, and already out $200, I started calling a few acquaintances.

One suggestion I received was to call Secure Remote Support. I called their toll free number to inquire about the cost and was told that they could remove my virus for $79.99 and could do it either by remotely connecting or if I preferred I could send the computer in to them. For time saving purposes, I chose to have them remotely connect and was assured if they could not fix the problem there would be no charge for their time. I liked the sound of that so I took them up on it. After about and hour the computer was repaired and I was ready to email again! No need to replace the hard drive. They did also sell me this antivirus software for another $59.99. It also came with a guarantee as well. They definitely did a great job, and Ill be thinking twice before going anywhere else.


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Comments


GeekSquadOnline says: (9 years ago)
 0
The original service for 199.99 would cover the full cost of diagnostic and removal of all viruses. We do not have a service for an additional 449.99 that would be related to virus removals, or even a hard drive installation in the case of failing hardware. This is well out of the range of prices we would quote for the listed services.

The text of this complaint reads curiously like an advertisement, including language such as "called their toll free number," which would rarely be used in a casual review. It appears that more than half the review is talking about a company other than Geek Squad, perhaps this would best be categorized as a review of this competitor rather than us, if MeasuredUp deems it a legitimate review and not a masked ad for a competitor, which would be a misuse of the site.






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