Geek Squad Complaint

Geek Squad Complaint

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Mobile Phone Insurance - Apple iPhone guard


We went to Best Buy to purchase phones via Verizon carrier and while there the csr sold us on the Geek Squad insurance. Since my teenage daughter was getting such an expensive phone she needed the best insurance is what she said. She said verbatim, no matter what happens to the phone, lost, stolen, run over by a car you are covered minus the deductible. Unfortunately, a not so nice person stole my daughters phone last night and when we called to have the phone replaced the geek squad informed me they do not replace lost/stolen phones. It was like i was punched in the gut. My teenage daughter has been using her hard earned money to pay for insurance on her Apple I Phone 5S from day one. And now we are being told we get nothing. That is not at all what the employee told me. Believe me I made sure I understood the coverage. And just to add insult to injury for less money a month I could have had Verizon insurance and they cover theft!!!! I will definitely tell anyone who will listen never get this insurance and if they do have it to drop it immediately. I will take this to the top if i have too! I feel we were lied to and taken advantage of. I at least want my daughters money back!!!!!


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