Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Geek Squad Complaint - Poor process or customer service? - OS install
Geek Squad Complaint

Geek Squad Complaint


Poor process or customer service? - OS install

The Geeks have now had my laptop going on 10 days and they still have not completed install of Windows 7 to replace Vista. I did receive a cool email confirmation after dropping off the laptop which provides a link to check the status of my repair. Too bad it's worthless. I'm unsure of the various status categories but mine has been in "Checked In" status the entire time. This status means many things...item has been checked in or in the queue for repair or is being repaired. What next? "Complete".... a lot of good this tracking feature does for me! Of course, I did call to check to inquire of status after receiving the exact same notification email a week after check in but the status had not changed. When the Geek answered he questioned why I would call if I had not received a call or email notifying me of completion. Duh! I received the email AND you've had my computer for a week! He did check and they "had it on the bench" running a full diagnostic test because OS was crashing. That was 3 days ago and I still have not heard from them. I enjoy Best Buy products but am highly disappointed in this, my second experience with them.

Share This Review:


Is this your Business? Claim Your Business Free and reply to this customer


Post a reply for this review COMMENT
WRITE to Geek Squad
SUBMIT a ticket
for Geek Squad
WATCH videos
for Geek Squad
More Geek Squad Reviews and Complaints MORE reviews and complaints
for Geek Squad


Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation



login with Facebook and share your reviews

More Geek Squad reviews


Similar reviews



Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team