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Geek Squad Complaint - continuing to charge monthly fee despite canceling - Motorola Atrix
Geek Squad Complaint

Geek Squad Complaint

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continuing to charge monthly fee despite canceling - Motorola Atrix


After carrying the protection plan for a few months, I had called to request canceling the monthly renewal back in Jan. 2013 and was verbally told it would be cancelled. Despite that - my card has continued to be charged for the last 18 months!!! I called again in June, 2014, to again insist on canceling and to insist this time getting confirmation in writing. They gave me a reference number (since they cannot send out an email confirmation) - it should be cancelled now. However, they deny there was any previous request received and refuse to refund prior payments.


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