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Geek Squad Complaint - "Cheat Squad' not Geek Squad - Virus/Malware Removal
Geek Squad Complaint

Geek Squad Complaint


"Cheat Squad' not Geek Squad - Virus/Malware Removal

%u201CCheat Squad%u201D would be a more appropriate company name. Seems the company%u2019s business model to %u201Csell the $200 protection plan%u201D and don%u2019t worry about the fall out if your skill set is subpar for making in house repairs%u2026. A simple task of installing a new hard drive on the HP laptop left for repair resulted in four missing screws on the underside. Plus the keyboard was not intact (hard to guess what spare parts may have ended up on the work table) and eight keys on the keyboard would not function. Upon return to the store to report the condition I was told %u201Cwe are not authorized to open the case%u201D %u2026The case had to be opened to install the hard drive%u2026 Turns out, they lied to me and I never needed a new hard drive in the first place. They claimed I needed a new hard drive because they are not qualified to remove the malware or viruses that were on there in the first place. I had to find another company to get it cleaned up and fixed. I ended up finding SafePCFix based out of SoCal. They were able to log in and fix it remotely in a few hours. They sent me the screws that geek squad lost for my laptop.

These poor young geek squad employees are being fed and fattened up on a corporate line of mumbo jumbo that covers up ineptness and a fraudulent business model%u2026 eventually the result will be the end of any integrity for the Geek Squad brand and their own employment%u2026.Needless to say when I checked in with SafePCFix they were friendly, helpful, respectful, knowledgeable, quick to diagnose the issue and reasonably priced%u2026now that is a great business model. I have no problem with a referral%u2026Buyer Beware at Best Buy and Geek Squad Agents%u2026.

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